Adoption of a Patient-Tailored Fall Prevention Program in Academic Health Systems: A Qualitative Study of Barriers and Facilitators
Eileen J. Carter 1, *, Srijesa Khasnabish 2, Jason S. Adelman 3, Michael Bogaisky 4, Mary Ellen Lindros 5, Lois Alfieri 5, Maureen Scanlan 5, Ann Hurley 2, Megan Duckworth 2, Alexandra Shelley 6, Kenrick Cato 1, 3, Shao P Yu 3, Dianne L Carroll 7, Emily Jackson 3, Stuart Lipsitz 8, David W Bates 8, Patricia C. Dykes 8
Columbia University School of Nursing, New York, NY, USA
Brigham and Women's Hospital, Boston, MA, USA
NewYork-Presbyterian Hospital/Columbia University Irving Medical Center, New York, NY, USA
Albert Einstein College of Medicine Montefiore Medical Center, New York, NY, USA
Montefiore Medical Center, Bronx, NY, USA
NewYork-Presbyterian/Lower Manhattan Hospital, New York, NY, USA
Yvonne L. Munn Center for Nursing Research, Massachusetts General Hospital, Boston, MA, USA
Brigham and Women’s Hospital; Harvard Medical School, Boston, MA, USA
* Correspondence: Eileen J. Carter
Academic Editor: James S. Powers and Lisa A. Hollis-Sawyer
Received: March 23, 2020 | Accepted: May 07, 2020 | Published: May 18, 2020
OBM Geriatrics 2020, Volume 4, Issue 2, doi:10.21926/obm.geriatr.2002119
Recommended citation: Carter EJ, Khasnabish S, Adelman JS, Bogaisky M, Lindros ME, Alfieri L, Scanlan M, Hurley A, Duckworth M, Shelley A, Cato K, Yu SP, Carroll DL, Jackson E, Lipsitz S, Bates DW, Dykes PC. Adoption of a Patient-Tailored Fall Prevention Program in Academic Health Systems: A Qualitative Study of Barriers and Facilitators. OBM Geriatrics 2020; 4(2): 119; doi:10.21926/obm.geriatr.2002119.
© 2020 by the authors. This is an open access article distributed under the conditions of the Creative Commons by Attribution License, which permits unrestricted use, distribution, and reproduction in any medium or format, provided the original work is correctly cited.
Falls represent a persistent and costly patient safety issue. Fall TIPS (Tailored Interventions for Patient Safety) is a patient-centered and clinical decision-supported, fall prevention program that has led to fewer falls and related injuries among hospitalized patients. We aimed to identify dominant facilitators and barriers to Fall TIPS adoption. This multisite qualitative study was conducted in 11 hospitals representing three academic health systems, where Fall TIPS had been implemented for at least one year. Interviews with 50 patients and focus groups with 71 staff were analyzed using a conventional content analysis. Fall TIPS resulted in a partnership between staff and patients, in which fall prevention interventions were patient-specific and enabled by clinical decision support. We identified three facilitators to program adoption. First, staff were motivated to address falls as staff recognized fall prevention as a priority and the limitations of previous fall prevention programs. Second, patients welcomed their role in fall prevention. Third, Fall TIPS was integrated into existing staff workflows. We identified three dominant barriers to program adoption. First, poor engagement practices among staff limited patients’ active participation in fall prevention. Second, the use of residual fall prevention approaches perpetuated a ‘one-size fits all’ approach to fall prevention. Third, patient willfulness i.e., patients’ conscious deviation from fall plans challenged program fidelity. Fall TIPS changed the paradigm of fall prevention by placing an unprecedented focus on patient engagement. Actions that improve staffs’ engagement of patients and patient’s partnership in fall prevention will assist Fall TIPS adoption.
Falls; patient-engagement; qualitative
Falls in acute care hospitals represent a persistent patient safety issue. Approximately 3-4 falls occur per 1,000 patient days [1,2] and nearly 25% of patients who fall sustain an injury . Injurious falls are costly, adding over 6 days to a patient’s hospitalization . Due to their preventable nature, falls are no longer reimbursed by the Centers for Medicare and Medicaid Services . Meta-analyses suggest that 30% of patient falls are avoidable . Yet, because the exact components of a fall prevention bundle are not established, fall prevention programs traditionally rely on staff to select interventions they perceive will address a patient’s fall risks  or universal fall precautions, which involve implementation of the same set of interventions on all patients .
To our knowledge, Fall TIPS (Tailoring Interventions for Patient Safety) was the first patient-centered and clinical decision-supported fall prevention program tested in a randomized controlled trial . Since the original study found that Fall TIPS significantly reduced in-hospital falls by 25%  and subsequent studies show decreases in fall injury rates post-Fall TIPS implementation , 126 hospitals in the U.S. have adopted the program . Fall TIPS is characterized by nurses’ active engagement of patients and their families in three-steps of fall prevention: 1) identifying a patient’s risk for falls using a valid and reliable screening scale; 2) using clinical decision support to develop a tailored fall prevention plan that links falling risks with evidence informed interventions  as well as displaying the patient’s fall prevention plan at the patient’s bedside for all stakeholders to see; and 3) implementing the fall prevention plan consistently. Fall TIPS prevention plans come in two formats; a printed poster that is auto-populated with electronic health record data  (Figure 1A) or a laminated poster that staff complete  (Figure 1B). Both are posted at the patient’s bedside. Although the evidenced-based Fall TIPS program is rapidly spreading across U.S. hospitals, little is known about what leads to or impedes a successful Fall TIPS program implementation. To answer this question, we performed a multisite qualitative study to assess the dominant barriers and facilitators to the adoption of Fall TIPS.
Figure 1 Fall TIPS fall prevention plans. A: Laminated paper Fall TIPS bedside poster, on which the nurse manually documents the patient’s fall risks and tailored intervention plan. B: Electronic Fall TIPS bedside poster, generated by nurse documentation in the electronic health record.
2.1 Design and Study Setting
This was a multisite qualitative study. Participants were recruited from eleven hospitals that were part of three academic health systems where Fall TIPS had been successfully implemented for at least one year. We define successful implementation as hospitals with audit data indicating a minimum of 80% Fall TIPS program compliance for ≥ 6 months . We selected these criteria as program compliance is associated with decreased falls  and because we were interested in program sustainability. We conducted semi-structured interviews and focus groups with key stakeholders (i.e. patients and staff) on general oncology, medical, surgical, or combined medical-surgical units where Fall TIPS had been implemented. Individual interviews with patients and their families (if available), lasted 15-60 minutes and focus groups, ranging from 3-10 participants with staff, lasted 30-60 minutes. Individual interviews ensured the confidentiality of patient information, whereas staff focus groups facilitated group exchange and dialogue. The institutional review boards of participating health systems approved this study with a waiver of documentation of informed consent.
2.2 Participants and Recruitment
Participants were sampled based on their exposure to Fall TIPS. Specifically, staff who provided care and patients who received care on units where Fall TIPS was implemented were targeted for recruitment. To facilitate the ease of scheduling, focus groups were held in conjunction with pre-existing staff meetings. Patients were eligible to participate if they were alert and oriented and were English speaking or had an English-speaking family member to facilitate. Eligible patients were identified by members of their healthcare team and had no direct relationship with study investigators.
2.3 Interview Guide
Semi-structured interview guides were used to facilitate data collection. Separate guides were used for patients (Supplement A) and for staff (Supplement B) to account for their unique experiences and perspectives. Interview guides were based on a review of the fall prevention literature, the RE-AIM framework  (reach, effectiveness, adoption, implementation, and maintenance) and iteratively refined over the course of data collection to account for emergent findings.
2.4 Data Collection and Analysis
Staff focus groups and patient interviews were conducted in two phases. In Phase 1, (July - September 2017), dominant barriers and facilitators to Fall TIPS were identified. Phase 1 continued until saturation was reached, e.g., newly collected data were confirmatory, offering little insight. In Phase 2, (May – June 2018), Phase 1 findings were discussed with key stakeholders to examine their accuracy. Phase 2 continued until findings from Phase 1 were validated or rejected. Two to three investigators conducted interviews and focus groups at each study hospital. These investigators attended a full-day continuing education approved workshop, led by two qualitative research experts (AH and PCD), where they received training in qualitative data collection and demonstrated competency in interviewing techniques.
Upon verbal consent from participants, interviews were audio-recorded and data were transcribed verbatim using an automated transcription service, Trint (2018). To ensure transcription accuracy, transcripts were reviewed by both the study coordinator and investigator who conducted the interview/focus group. Four investigators (AH, PCD, SK, MD) analyzed transcripts using conventional content analysis , in which codes were identified a priori (based on a review of falls literature and the RE-AIM framework) and emerged from transcript data. Coding was performed in NVivo (QSR International 2002) using a consensus approach in which researchers collectively identified codes, applied codes, and discussed discrepancies to gain agreement. To ensure the validity of qualitative findings , researchers engaged in 1) bi-weekly peer debriefings, in which transcript data were shared with researchers not part of the qualitative investigation to solicit objective perspectives of findings; and 2) member checking, in which interim qualitative findings were discussed with patients and staff to confirm their accuracy (i.e., Phase 2).
A total of 71 staff participated in 11 focus groups and 50 patients and 7 family members participated in individual interviews across study phases, Table 1. Among staff participants, mean age was 38.6 (SD 1.6); most were nurses (93.8%), female (90.1%), white (35.2%), and had received a bachelor’s degree or higher (94.3%), Table 2. Among patient participants, most were female (60.0%), white (44.0%) and 40% of participants were 65 years of age or older. At the time of patient interviews, patients had a mean length of stay 7.9 days.
Table 1 Study participants by site and phase.
Table 2 Participant demographics.
We found that Fall TIPS facilitated a paradigm shift in fall prevention. Pre-Fall TIPS, staff described that fall prevention was staff-driven and patient involvement was scant. Staff would use their hospital’s fall risk screening assessment to identify patients at “high” and “low” falls risk and would accordingly implement “high” or “low” fall prevention interventions on patients. Patients at high-falls risk were commonly noted to receive a colorful item to don (e.g., wristband, socks), a generic high-falls risk sign posted at their bedside, and bed alarms that would sound when attempting to leave bed. For patients considered very high-falls risk, additional interventions were implemented at staffs’ discretion (e.g., 1:1 sitter, placement of patients in close proximity to nurses’ station, etc.). Post-Fall TIPS, staff described their engagement of patients and family in the identification of fall-risk factors and implementation of fall plans, as well as the use of clinical decision support to identify interventions that addressed individual fall risks. Content analysis revealed primary and secondary facilitators and barriers to Fall TIPS adoption. Facilitators and barriers are described below and depicted using representative quotes in Table 3 and Table 4, respectively.
Table 3 Dominant facilitators to fall TIPS adoption.
Table 4 Dominant barriers to Fall TIPS adoption.
3.1 Facilitators to Fall TIPS Adoption
3.1.1 Staff were Motivated to Address Falls
Hospital leadership was credited for instilling a shared vision of fall prevention among staff. Falls became a standing agenda item during daily huddles and staff meetings. Here, nursing leaders communicated: 1) the preventable nature of falls; 2) Fall TIPS as a proven fall prevention method; and 3) the need to engage patients in the three-step fall prevention process. Nurses at each health system also received mandatory Fall TIPS trainings that were delivered via online learning modules or hands-on workshops and routinely received falls audit and outcomes data. Audit data depicted staff compliance with each step of Fall TIPS. Outcomes data specified the incidence or rate of falls and falls with injury. Staff noted the sharing of these data fostered ownership and accountability for falls.
Staff were similarly motivated to adopt Fall TIPS because they recognized the limitations of their previous fall prevention programs. The previous fall-risk screening assessment was viewed as non-discriminatory, which led to the overuse and diminished effectiveness of interventions (e.g., bed alarms). Pre-Fall TIPS, staff described that most patients were labelled “high-falls risk” and would receive “high-falls risk” interventions, inclusive of bed alarms and high-falls risk posters. Consequently, interventions became ubiquitous and lost their significance, with staff referring to high-falls risk posters as “wallpaper” and bed alarms as “noise.”
3.1.2 Patients and their Families Welcomed their Role in Fall Prevention
Patients and their families readily understood the need for individualized fall plans and welcomed their role in fall prevention. Patients noted their participation was facilitated by 1) nurse-initiated conversations in which fall risk factors and accompanying interventions were discussed and reinforced; and 2) bedside fall-plan posters. Nurse-initiated conversations were said to occur during admission, hourly rounding, and bedside shift report. Patient-initiated conversations were said to result from patient’s review of bedside fall-plan posters. Patients expressed a high degree of confidence that they would not fall while in the hospital and patient families similarly noted the falls program instilled a “peace of mind” regarding their loved one’s safety.
3.1.3 Fall TIPS was Integrated into Existing Staff Workflows
Staff described the ease of using Fall TIPS as it was incorporated into their existing workflows. Fall TIPS was integrated into the electronic medical documentation of participating hospitals. In doing so, fall-risk screenings became part of the electronic documentation of nurses’ daily assessment for each patient. Similarly, clinical decision support aided nurses’ identification of interventions that targeted individual fall risk factors. Electronic health records pulled fall risk factors and associated interventions into printed bedside fall-plan posters, which ensured the consistency of information and minimized duplicative work. Fall TIPS was also modified to accommodate existing staff workflows. Four hospitals enabled the remote printing of bedside fall-plan posters from wireless computers, whereas the remaining two hospitals used laminated Fall TIPS posters to depict a patient’s individualized fall plan.
3.2 Barriers to Fall TIPS Adoption
3.2.1 Poor Patient Engagement Practices among Staff
Poor patient engagement practices were noted to limit the effectiveness of Fall TIPS. These practices included staff instructing patients of their fall prevention plan, rather than partnering with patients in the development and implementation of fall prevention plans, and staff failing to update bedside fall-plan posters with accurate information. Staff provided several reasons for these practices, including perceptions that engaging patients in fall prevention was time consuming, the belief that patient education was the same as patient engagement, and a lack of staff accountability for poor fall prevention practices. To address these barriers, staff recommended ongoing education that emphasizes the importance of patient engagement on fall outcomes, specific guidance on how staff may engage patients in fall prevention, and measures to hold staff accountable in fall prevention (e.g., individualized staff feedback on fall prevention practices).
3.2.2 Residual Language and Fall Prevention Approaches
The continued categorization of patients as “high” and “low” falls-risk and the ensuing implementation of universal “high-falls risk” interventions were noted to perpetuate a one-size fits all approach to fall prevention and conflict with Fall TIPS. High-falls risk interventions (bracelets, generic signs, etc.) were considered inactionable as they failed to communicate specific activities to prevent the occurrence of falls and caused confusion with the patient-tailored focus of Fall TIPS. To address this conflict, staff recommended the elimination of interventions from previous fall prevention programs when inconsistent with Fall TIPS and ongoing education to reinforce Fall TIPS procedures.
3.2.3 Patient-Level Considerations
Patient willfulness, defined as patient’s conscious deviation from fall prevention plans presented challenges to Fall TIPS program fidelity. Patients and staff described scenarios in which patients were knowledgeable of their fall prevention plan yet did not follow it because they “did not want to bother the nurse,” or “could do it on their own.” To address this barrier, patients and staff noted the importance of staff behavior in showing that patients are not a bother and the availability of staff to assist. Staff also reported using stories to engage patients in their fall plans, in which staff described the negative outcomes patients sustained as a result of fall prevention plans not being followed. Staff underscored difficulty engaging patients with cognitive impairments and noted the importance of engaging families among this patient group.
We found that the successful adoption of Fall TIPS resulted in a novel partnership between staff and patients to prevent falls and required substantial leadership commitment, the engagement of staff and patients, and workflow integration. To date, patients have primarily been viewed as the passive recipients of inpatient fall prevention interventions. Patient-facing fall prevention interventions have been classified by recent systematic reviews as “patient education”  and “patient-level quality improvement strategies (e.g., patient education and patient reminders)” . The Prevention of Falls Network Europe (ProFaNE) network’s taxonomy of fall interventions , which has guided fall intervention systematic reviews performed by the Cochrane Collaboration and U.S. Preventative Services Task Force (USPSTF) [16,17], includes “knowledge e.g., written materials, videos, lectures, etc.” as a subdomain of intervention descriptors. Yet, strategies to improve uptake/adherence are subsumed within the subdomain, ‘further specifications of the intervention’ ; thus, demonstrating the lack of patient engagement focus in the fall prevention literature. Similarly, while the USPSTF’s most recent fall and fracture prevention guideline  is noted to be relatively simple for providers to implement (e.g., recommending that patients exercise), the effectiveness of recommendations rely on long-term behavioral changes and action among patients, which has not been adequately addressed .
A growing body of evidence has found that patient engagement and more specifically, patient activation, defined as a patient’s knowledge, skill, and confidence in managing their health, is associated with improved health outcomes [20,21]. While patient activation has yet to be published in the context of fall prevention, existing literature has shown that patient’s knowledge of fall prevention interventions does not necessitate patient’s adherence to fall prevention interventions. A case-control study to learn why patients fell revealed that patients fell when they did not follow fall interventions . Similarly, in our study, we found that despite patients’ ability to articulate their fall risks and accompanying interventions, patients consciously deviated from fall plans because they did not want to bother staff or they overestimated their walking abilities. These findings highlight patients as agents in fall prevention and show the vulnerability that occurs when mismatches exist between the fall-prevention interventions that staff want to implement and those that patients are willing to carry out. Additional research is needed to identify strategies that effectively improve patient engagement in fall prevention. Staff behavior and staff availability, as noted in our study, were noted to play a role in patient’s behavior in fall prevention.
The adoption of Fall TIPS also resulted in the first-time use of clinical decision support to identify patient-tailored fall prevention interventions. Fall prevention programs have traditionally relied on staff expertise to develop patients’ fall prevention plans  despite studies showing that staff have poor mean fall prevention knowledge scores (5.1 ± 1.8 out of 11) , and that staff’s selection of fall prevention interventions lacks evidence . In contrast, the interventions articulated in Fall TIPS are based upon the 6-item Morse Fall Scale (MFS) . The MFS contains actionable risk factor items that have been thoroughly tested [26,27] and prospectively evaluated . A recent systematic review of fall prevention approaches found that the majority of fall prevention programs (23 of 43 reviewed) used risk assessment scales that had not been validated and, furthermore, among validated scales, the MFS was most commonly used (6 of 43) . Fall TIPS builds upon individual MFS risk factor items by identifying specific interventions that target individual fall risks.
Additional facilitators to Fall TIPS adoption included the ease of use and understandability of Fall TIPS, which are likely due to the participatory-based, end-user design on which Fall TIPS was built. As part of the development of Fall TIPS, patients shared their perspectives about falling while hospitalized; why they fell  and their views about preventing falls . Similarly, nurses’ and patients’ opinions of icons illustrating the risk factors identified by the MFS provided initial validation of poster icons that linked identified risks with evidence informed interventions to ameliorate those risks [31,32]. Despite end-users’ active involvement in Fall TIPS development, we found that patient engagement, a core principle of Fall TIPS remained unclear for some staff, with these staff perceiving patient education to be the same as patient engagement or reporting that they did not know how to engage patients.
We developed the website www.falltips.org in response to study findings. The website contains programmatic details of the facilitators that should be enhanced and barriers that should be overcome to promote the successful adoption of Fall TIPS. The resources and tools made freely available on the website directly address the barriers identified herein, including information for staff that distinguishes patient education from patient engagement and exercises for staff to effectively engage patients in fall prevention.
This study has several limitations. Data were collected from stakeholders at three academic health systems with high rates of Fall TIPS compliance who were willing to contribute up to an hour of time. Future studies are needed to explore barriers to Fall TIPS adoption among hospitals with lower compliance rates. Similarly, the voluntary self-selection of participants had the potential for including subjects with extremely positive or negative experiences with Fall TIPS. The findings reported herein are also across all study participants and not specific to the geriatric population. However, hospital-based fall prevention programs are most effective if they are used and perceived to be effective with all patients. This study provides important information about barriers and facilitators to the adoption of Fall TIPS that can benefit geriatric as well as younger patients. Three teams of researchers conducted interviews at their respective sites, which could have led to differences in interviewing quality. This potential limitation was overcome by day-long training programs where interviewers demonstrated competency in qualitative interviewing techniques using the different stakeholder guides. The incorrect interpretation of transcript data was prevented by having a second round of interviews at each site in which stakeholders were queried about provisional findings. The greatest strength of this study is our qualitative approach. We obtained rich data in the exact words of stakeholders who had direct experience with Fall TIPS. While quantitative research methods could provide data regarding the effectiveness of Fall TIPS, our goal was to learn how best to spread Fall TIPS to other hospitals.
Fall TIPS facilitated a paradigm shift in fall prevention by placing an unprecedented focus on patient engagement and clinical decision. An appreciation of the facilitators and barriers to Fall TIPS adoption may assist program spread and the partnership of patients in inpatient fall prevention.
This investigation is part of a mixed-methods study to evaluate Fall TIPS (R18HS025128) funded by the Agency for Healthcare Research Quality (AHRQ).
The following additional materials are uploaded at the page of this paper.
1. Supplement A: Patient Interview Guide.
2. Supplement B: Staff Interview Guide.
PD, AH, SRL, DWB, JA, MG: study design. EC, SK, MD, PD, AH: qualitative analysis. EC, SK, MEL, LA, MS, AH, MD, AH, KC, SPY, DC, EJ, PD: acquisition of subjects and data. All authors: drafting and revision of manuscript. EC takes final responsibility for the paper.
The authors have declared that no competing interests exist.
The findings and conclusions in this document are those of the authors, who are responsible for its content, and do not necessarily represent the views of AHRQ. No statement in this report should be construed as an official position of AHRQ or of the U.S. Department of Health and Human Services.
This work was presented as an oral presentation at the 2019 Society General Internal Medicine Annual Meeting, May 8-11, 2019 in Washington DC.
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